We focus on delivering practical and lasting solutions, that convert recommendations into action. The only thing that is fixed in our thinking is the idea that "better is possible".
We partner with our clients to help accelerate business potential by creating ambitious strategies with a 'disruptive' edge to ensure they remain relevant, successful and responsible.
We support change delivery teams in defining robust implementation plans from scope & objectives through to return on investment and benefits realisation. We focus not just on the technical aspects of change but also the adoption and people side of the initiatives to ensure maximum value is delivered.
We believe that building alignment between strategy and execution capability is the secret ingredient that is often missing for many businesses. Organisational alignment is essential for delivering positive outcomes and sustainable growth.
Creating and leveraging competitive advantage to deliver sustainable growth requires a management philosophy that addresses complexity, leverages collaboration, and fully aligns strategy with operational capability. Sustainable competitive advantage is built in part by understanding what you are producing today compared to what the market is likely to want to buy in the future.
The ability to communicate what this means in simple practical terms with absolute clarity out across the organisation and its extended supply chain helps foster collaboration fuelling the capability to adapt quicker than the competition. Making the transitioning from “knowing what is required” to “doing what is required” represents an enormous transformation effort.
Enabling a culture built upon trust, simplicity and alignment is critical to successfully making the transition. If you plot a path from the products, services, and information that the company must deliver to achieve its business goals back to team/individual work outputs, then the linkage between strategic and operational perspectives can be relatively transparent, but it requires a detailed understanding from a cross-functional perspective. An inability for teams to interpret the business strategy into their annual operating plans creates a significant risk for the business to deliver the strategy, however these misalignments are difficult to detect until it is too late.
These disparate plans lose coherence at each level, leaving teams or individuals unable to see how their activities contribute to successfully executing and delivering the strategy. Delivering authentic communication makes the transformation aspirations more credible, bringing meaningful purpose, practical strategies, and goals together helps people understand their role and the difference they can make; allowing them to develop a better sense of ownership and ultimately increasing the likelihood of success.
As competition builds and customers become more selective, long-term success requires a focus on uncovering customer needs and articulating value in a way that resonates with those needs. More than ever before, collaboration and partnering are critical to unlocking success. While collaboration is a natural part of working together in teams, it is however far less likely to occur across different departments or functions.
Aligning the various elements around common goals, priorities, expectations is critical to success. Whether in the form of Internal collaboration with teams working together to grow the business through direct customer engagement, external collaboration with downstream channel and business partners in order to reach customers indirectly, or upstream collaborative relationships with suppliers to engineer cost reductions, accelerate time to market or ensure continuity of supply more often than not the partnerships and collaborations fail because of lack of alignment between the organizations goals and objectives.
While collaboration should be an open back-and-forth process, with a degree of tension to expose inherent risks, build trust among the participants and ultimately deliver more robust solutions, far too often it falls victim to conflict avoidance, a lack of real interest, lack of trust, or a shallow understanding of each other's needs and capabilities and thus the promise of greater innovation and better risk mitigation fails to be realised. Many companies aim to collaborate with their largest suppliers or customers because they assume that the greatest value is to be found there. In many cases, this turns out not to be true.
Collaboration may be of more interest to a smaller partner, one who willing to invest more time and effort in the program. Selecting the right collaboration partner is a combination of having sufficiently common strategic interests; the perceived value to be derived vs effort involved and having compatible infrastructure and processes to provide a basis for the collaboration.
As suppliers build out voice of the customer (VoC) programs and customers build out supplier management programs, each is based up on different measurement criteria they inherently build up disparate views around the product and service portfolio that frames their relationship.
The misalignment in perspectives and understanding stifles robust dialogue as suppliers fear sharing their VoC results while seeking to deflect what is often forced upon them as output from supplier management programs.
The real power of any collaborative relationship comes from frequent, robust dialogue, building common metrics, targets and jointly monitoring progress to avoid the misaligned incentives that damage so many collaboration efforts.
We believe simplicity has value, embracing simplicity enables greater efficiency, agility and flexibility reducing costs and improving time to market. While Simplicity doesn’t look the same for everyone, Simplicity is about being easy to understand, transparent & honest, free from pretence and without unnecessary embellishments. Achieving simplicity requires a degree of diligence and discipline built around alignment and collaboration. We balance the project management aspects ensuring solutions are designed, developed and delivered, with the change management aspects to ensure solutions are effectively embraced, adopted and used.
We work with your teams to embed change management capability into your processes, projects and leadership competencies. Through rigorous application this capability ensures your initiative sponsors have the skills to guide your implementation teams, who in turn understand what they need to pull from the sponsors in order to be successful. Resulting in individuals who embrace change more effectively, and ultimately an organisation that is more agile and able to respond to market changes, embrace strategic initiatives, and adopt evolving technology more quickly and with less disruption.
Simply stated simplicity works. It works across functions, across geographies, across your supply chain and end to end through your customer journeys. When confronted with complex or difficult decisions, we revert to our primitive instincts of fight or flight, often deciding it’s far too complicated to be worthwhile. Overly complex organisations tend to suffer in attracting or retaining the right people, they suffer in terms of collaboration both internally and externally.
This leads to delays in decision making and ultimately stifling innovation and growth. Complexity is highly disruptive to any organization, often it can be the difference between long term success or failure – from misalignment between reward systems & desired behaviours, inaction or miss directed action as a result of disparate reporting and breakdowns in communications that leave people confused about what, if anything is being achieved and how their activities deliver the business strategy.
Many strategic plans fail to get executed for a simple reason - too much complexity. Of course, you can add to this lack of accountability / poor governance, lack of effective planning, a lack of clarity around current capability. When simplicity is coupled with an unrelenting focus on “customer need” and what “easy” looks like from your customer’s perspective simplicity has a powerful way of working from the outside in.
By building deeper and richer insight around “customer need” you create the opportunity to strip away layers, dismantle siloed thinking, create a unified view of your customer and connect with what is most important to them. Removing the guesswork allows options to be evaluated with more clarity, building trust which helps toward driving better engagement which in turn creates more positive customer experiences.